• Usage Data: IP address, browser type, device information, pages visited, and time spent on the site.
• Cookies: Temporary cookies to enhance navigation, track usage, and analyze performance (no personally identifiable information unless explicitly provided).
• Analytics Data: Aggregated data via tools like Google Analytics to improve services.

How We Use Your Information

We use your information to:

• Deliver and personalize services (e.g., SEO, PPC, web development).
• Communicate via email (e.g., sales@innovativedigitalmarketing.in) or phone for inquiries and updates.
• Analyze website and campaign performance to optimize results.
• Process payments and manage client accounts.
• Ensure compliance with legal obligations and protect against fraud or malware.

Information Sharing

We do not share, sell, or disclose personal information except:

• Internally: With our divisions or ventures for service delivery.
• Legally: If required by law or to assist legal authorities in cases of suspected illegal activity.
• Service Providers: Limited data shared with trusted third-party providers (e.g., payment processors) under strict confidentiality.
• Business Transfers: In case of mergers or acquisitions, with prior notice.

Data Storage and Security

• Storage: Data is stored on secure servers with weekly backups for server restoration. We are not liable for data loss.
• Security: Industry-standard protocols protect against unauthorized access, but no system is fully secure, and usage is at your risk.
• Retention: Data is retained only as needed or required by law. Terminated account data may be deleted after 30 days of non-payment or inactivity.

Cookies

Temporary cookies enhance navigation and analytics. You may disable cookies via browser settings, but this may impact functionality. We do not use cookies for spam or unsolicited emails.

Your Responsibilities

• Provide accurate and updated contact and billing information. We are not liable for missed communications due to outdated details.
• Do not use our services for illegal activities, spamming, or copyright violations. Violations may result in account termination and a penalty of INR 7,500 for the first offense, with higher penalties for repeat violations.
• Maintain backups of your website data. We are not responsible for data loss.

Intellectual Property

• You Own: Text content, photography (if captured by you), and visual design (HTML/CSS/JavaScript) upon full payment.
• You Don’t Own: Domain name, web server platform, CMS, database software, or source code. We grant a license to use these while hosted on our servers.
• Restrictions: We do not share CMS, database files, source code, or hosting credentials to protect our technology. Domain control panel access may be provided upon written request, with you assuming full responsibility for any issues.

Third-Party Software

• Prohibited: Installing third-party software (e.g., WordPress, Joomla) on our servers is forbidden and may lead to account termination.
• Support: Limited to basic functions (e.g., DNS settings). Third-party software issues must be addressed with the vendor.

Limitation of Liability

We are not liable for:

• Data loss, downtime, or service interruptions.
• Incidental or consequential damages from service use.
• Losses from website performance or service outcomes.
• Errors or omissions in content or services.

Changes to This Policy

We may update this policy without prior notice. Changes are effective upon posting. Review periodically for updates.

Governing Law

This policy is governed by Indian laws, with disputes subject to the exclusive jurisdiction of Delhi courts.

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